Shipping & Returns

Quick note on Customer Service:

We are available at service@cammellatte.com and answer all emails within 24 hours. If you don't see a response from us within that time frame, please check your spam folder or text us at 410-934-4858. 

How much is shipping?

We offer flatrate shipping to the United States and Canada. 

For orders of any size, shipping is $6.95 to the US and $9.95 to Canada.

Please note all our prices are in US$. 

Where do you ship from?

Our products usually ship from our central warehouse in Michigan, USA.

 

When will I receive my package?

After placing your order you should receive your package (on average):

US: within 3 business days

CA: within 2 weeks

 

What is your return policy?

We love our Camel Milk Skincare products and hope you will, too. If not, we are here for you.

Unused and unopened items that are in their original condition can be returned for a full refund within 30 days from the delivery date. Returns will be processed in the original payment method.

If you are not satisfied with a product you received, the opened item can be returned within 30 days for a store credit in the full amount paid for the item provided that more than 50% of the product has not been used.

Please note the Camel Milk Discovery Set is not eligible for return or exchange.

If a product has been damaged when received, we require a photo to be sent to us upon arrival and we may ask that you send the product back to us.

To initiate a return or for any other questions regarding returns or refunds, just email us at service@cammellatte.com and we will take care of you! Guaranteed! You can also text us at 1-410-934-4858

How can I track my order?

Once your order has been shipped, you will receive a track and trace code to track your order. Please click the tracking link in your email for the current status of your shipment. 

Quick note on Customer Service:

We are available at service@cammellatte.com and answer all emails within 24 hours. If you don't see a response from us within that time frame, please check your spam folder or text us at 410-934-4858.